HDFC Life Insurance has released Ezra, the Google Assistant bot to help consumers by enabling them to handle their policies from house. Ezra is the latest addition to the company’s family of digital assistants. Ezra is a good bot can acquire care of question processing and all-natural language processing. Ezra features smart solutions like handling of dynamic queries and supplying insights into guidelines. The bot can efficiently response a lot more than 200 queries.
Shoppers can access Ezra by the Google Assistant-supported units by indicating “Talk to HDFC Lifestyle” followed by location up their account via a protected authentication process. When the account is connected, the consumer can ask numerous policy-relevant queries which include requesting expert services these kinds of as fund statement, premium receipt, or policy soft copy. For case in point, the shopper can ask “Hey Google, what is my fund value?” HDFC Lifetime will ship the requested information to the chat interface. It is a palms-no cost way to get data on one’s policy or request companies.
“In the midst of the present pandemic, a lot more people today are easily adopting to digital platforms. HDFC Lifestyle has viewed high adoption of technology-based mostly answers by policyholders. This encourages us to make our expert services obtainable, uncomplicated to use. Ezra, a Google Assistant bot, gives smart and personalised query processing for policy-related queries,” mentioned Parvez Mulla, Chief Functioning Officer, HDFC Lifestyle.
In May possibly 2020, in the midst of the lockdown, the organization had released Elsa, an Alexa primarily based clever voice assistant bot, which delivers a seamless experience for on-the-go policy serving
Other shopper struggling with bots these kinds of as Elle, a site chatbot NEO 2., a Twitter bot Captain Lifetime, a Fb bot and Etty, a 24-hour services bot for WhatsApp are greatly employed by policy holders.
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